Microsoft Dynamics 365 CRM systems help you understand how customers make decisions.
More often than not, customers are going back to products they already know and have bought before, or brands they are already familiar with.
Nowadays, customer loyalty plays a major role for companies, with customer satisfaction and loyalty being the focus. It is important to convince customers in the long term, to win new and occasional customers and to turn them into regular customers, with the aim of ultimately keeping them permanently.
Microsoft Dynamics 365 CRM is the leading customer engagement tool, allowing you to manage customer data. The software helps you reduce costs and improve profitability. Organizing and automating your business processes will increase customer satisfaction and loyalty, directly impacting your business’s success.
Dynamics CRM has the potential to make everyday work more accessible. You can work via mobile, allowing you to view a general overview before an appointment, quickly create a report after a meeting, or collect customer requests with the customer. Our CONNAMIX experts provide and promptly set up the seamless integration into Office 365.Dynamics NAV 2016 includes the integration of Dynamics CRM, which offers companies the possibility of uniformity and more precise reports. Find your most important data combined across the system. Entries in different places related to the same customer can be found centrally and edited by all employees, increasing communication in your business. Planning and customer care go hand in hand; clients will be thankful and their experience much improved.
You can read more about Dynamics CRM on Microsoft’s website – Microsoft Dynamics CRM.
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